PRIVACY POLICY

Paripurnananda — Devotional Online Poojari & Pooja Services Platform

Operated by NETFRANEX MARKETING PRIVATE LIMITED

Corporate Identification Number (CIN): U73100TS2025PTC197887

Registered Office: H. No. 9-856, YSR Colony, Bollaram, Medak, R.C. Puram, Telangana, India – 502325

Effective Date: September 1, 2026   |   Last Updated: September 1, 2026

1. Introduction

NETFRANEX MARKETING PRIVATE LIMITED (CIN: U73100TS2025PTC197887) ("Company," "we," "us," or "our") operates the Paripurnananda website, mobile applications, and related services (collectively, the "Platform"). This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and the choices and rights available to you. This Policy is incorporated by reference into our Terms and Conditions.

By using the Platform, you consent to the collection, use, and sharing of your personal information as described in this Policy. If you do not agree, please do not use the Platform.

2. Information We Collect

•        Account Information: Name, email address, phone number, and password when you register for an account.

•        Booking and Service Information: Details you provide when booking a pooja, homam, or astrology consultation, such as date of birth, birth time and place (for astrology readings), family names for rituals, preferred temple, and special requests.

•        Payment Information: Billing details processed through our third-party, PCI-DSS-compliant payment gateways; we do not store full card or bank account numbers on our own servers.

•        Communications: Messages sent through live chat, customer support, or between you and Service Providers on the Platform.

•        User-Generated Content: Posts, comments, reviews, and images you share on the Social Wall or elsewhere on the Platform.

•        Technical and Usage Data: IP address, device and browser type, pages visited, and similar data collected automatically via cookies and analytics tools.

•        Location Data: Approximate location (e.g., city) where provided by you or your device, used to show relevant temples and Service Providers.

3. How We Use Your Information

•        To create and manage your account and process bookings, membership subscriptions, and payments.

•        To connect you with poojaris, astrologers, and other Service Providers for the services you request.

•        To send booking confirmations, service updates, and, where you have opted in, promotional communications about new services, festivals, or offers.

•        To operate, maintain, and improve the Platform, including personalizing content such as panchangam and temple recommendations.

•        To detect, prevent, and address fraud, security issues, or violations of our Terms and Conditions.

•        To comply with legal obligations, including tax, accounting, and regulatory record-keeping requirements.

4. Legal Basis for Processing

Where the Digital Personal Data Protection Act, 2023 (India) applies, we process your personal data on the basis of your consent (for example, at account creation and for optional marketing communications) and, where applicable, for the performance of a contract with you or compliance with a legal obligation. Where the GDPR or UK GDPR applies to you (for example, if you are located in the European Economic Area or United Kingdom), we rely on one or more of the following legal bases: your consent, performance of a contract, compliance with a legal obligation, or our legitimate interests in operating and securing the Platform, balanced against your rights.

5. Sharing of Information

We do not sell your personal data. We may share your information with:

•        Service Providers on the Platform (poojaris, astrologers, event professionals) to the extent necessary to fulfill your booking, such as your name, contact number, and ritual-relevant details.

•        Payment gateways and processors, to complete transactions securely.

•        Service vendors who support our operations, such as cloud hosting, analytics, email, and customer-support tools, under contractual confidentiality obligations.

•        Government authorities or regulators, where required by law, court order, or to protect the rights, property, or safety of the Company, our users, or the public.

•        A successor entity, in connection with a merger, acquisition, or sale of assets, subject to this Policy continuing to apply to your data.

6. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to keep you signed in, remember your preferences, understand how the Platform is used, and, where you consent, personalize content and measure the effectiveness of promotions. You can manage cookie preferences through your browser settings or the Platform's cookie banner; disabling certain cookies may limit some features of the Platform.

7. Data Retention

We retain personal data for as long as your account remains active and as needed to provide the services you request, comply with legal, tax, and accounting obligations, resolve disputes, and enforce our agreements. When data is no longer needed for these purposes, we securely delete or anonymize it, subject to any legal retention requirements.

8. Data Security

We implement reasonable technical and organizational measures, such as encryption in transit, access controls, and secure payment processing, to protect your personal data. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Subject to applicable law, you have the right to:

•        Access the personal data we hold about you.

•        Correct inaccurate or incomplete data.

•        Request erasure of your personal data ("right to be forgotten"), subject to our legal retention obligations.

•        Request a portable copy of your data in a structured, commonly used format.

•        Withdraw consent at any time for processing based on consent, including marketing communications, without affecting the lawfulness of processing before withdrawal.

•        Object to or request restriction of certain processing, where applicable law provides this right.

•        Nominate a representative to exercise your rights on your behalf in the event of your death or incapacity, where required under the Digital Personal Data Protection Act, 2023.

To exercise any of these rights, contact us using the details in Section 14. We may need to verify your identity before acting on a request.

10. International Data Transfers

Our servers and service vendors may be located in India or other countries. Where we transfer personal data internationally, we take reasonable steps to ensure it is protected consistently with this Policy and applicable law, including relying on our vendors' contractual and security commitments.

11. Children's Privacy

The Platform is not directed to children under 18. We do not knowingly collect personal data directly from children; where a ritual booking involves a minor, the relevant information is provided and managed by the minor's parent or legal guardian, consistent with Section 2 of our Terms and Conditions.

12. Third-Party Links

The Platform may contain links to third-party websites or services, including payment gateways and social media platforms. This Policy does not apply to those third parties, and we encourage you to review their privacy policies separately.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified via the Platform or email at least 15 days before taking effect. The "Last Updated" date at the top of this document reflects the most recent revision. Continued use of the Platform after that date constitutes acceptance of the revised Policy.

14. Grievance Officer and Contact Us

In accordance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023, questions, complaints, or requests regarding this Privacy Policy or your personal data may be directed to:

•        Grievance Officer / Data Protection Contact: [Insert Grievance Officer Name]

•        Email: [Insert Grievance Email]

•        Legal Entity: NETFRANEX MARKETING PRIVATE LIMITED (CIN: U73100TS2025PTC197887)

•        Product: Paripurnananda (paripurnananda.com)

•        General Email: info@paripurnananda.com

•        Phone: +91 9581315000

•        Address: H. No. 9-856, YSR Colony, Bollaram, Medak, R.C. Puram, Telangana, India – 502325

•        We will acknowledge complaints within 48 hours and endeavor to resolve them within 30 days of receipt.

By using the Paripurnananda website and services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

Note: This document is a working draft prepared for internal review and does not constitute legal advice. Before publishing, have it reviewed by counsel qualified in India (DPDP Act 2023, IT Rules 2021) and, if you serve EU/UK/US users at scale, by counsel familiar with GDPR/UK GDPR and applicable US state privacy laws.